Thank you for choosing deGRANDSON for your online learning needs. As a platform dedicated solely to providing online courses, we do not engage in the physical shipping of products and handle returns and refunds as follows:

Shipping Policy

1. Digital Delivery: All course materials, including lessons, templates, checklists, sample scenarios, and other supplementary resources, are delivered digitally through our online platform. You can access these materials from anywhere with an internet connection, at any time convenient for you.
2. Shipping Costs: Since we do not deliver physical products, our courses do not have shipping costs.
3. Access Information: Once you have enrolled, you will receive an email or written confirmation that confirms the arrangements for your Course. Your Course materials will then be posted to you, or you will be provided with access to deGRANDSON Global’s eLearning System. The duration of your Course is outlined on this website on each Course page.

Return Policy

Because we do not ship physical products, our store does not process returns by nature; however, customers who wish to cancel their purchase may request a refund provided that they meet the following conditions.

Refund Policy

1. Refund: Once you have enrolled for a Course, if you decide that you wish to cancel your enrolment, you may do so provided that: i) you have not attempted (that is, opened) more than four Lessons of Module 1 of the Course and ii) you notify us in writing of your request for cancellation within 7 days of purchase
2. Cancelling a Course: If you cancel a Course, we will re-credit your Course fees within 28 days of receiving your notice of cancellation. An administration fee of Euro 60 applies.
3. Withdrawing from a Course: Learners who withdraw from their Course, except as provided for in Clause 1: Refund, remain liable for the full Course fee.
4. Availability of Courses: Courses are available on our Learning Management System (LMS) for 6 calendar months from the date of purchase of the Course.
5. Technical Problems: In the unlikely event that, due to a technical error, the amount of the Course Fee is incorrect, we will notify you as soon as we reasonably can. You can then choose between receiving a refund of the monies that you have paid to us (in which case you will not be enrolled in the Course) or paying the balance of the Course Fee to us.

24/7 Support

Should you encounter any difficulties with accessing your course materials or require any assistance, our customer support team is available 24/7 to help. You can reach out to us via email at [email protected] or through our Support Ticket System at https://www.degrandson.com/knowledge-base/.

More information

This is a condensed version of our Terms and Conditions, which cover our shipping, return, and refund policies. For more detailed information, we strongly encourage you to read our full Terms and Conditions page.