We got you.
We’ve gathered some of the most frequently asked questions from our current customers and interested learners. We then compiled them in handy cheat sheets for your quick reference.
Check them out below.
deGRANDSON Global’s ISO courses are delivered via e-training with the help of our Learning Management System. You can choose which browser or device you want to use for learning as well as when and where you want to do it.
And with our Full Resume feature, you can end a session mid-lesson (for example, while using your work PC). After this, you can restart the lesson from where you left off — even from a different device. Nice one, yes?
One of the greatest fears of new Learners is that they will get stuck. That is, get to a point in the Course where they don’t understand the point being made and are unable to proceed further.
This does not happen with a deGRANDSON Course.
We provide a 24/7 Tutor Support Service. All that’s required is to complete a Support Ticket (you’ll see a link at the top of every page) outlining the problem being encountered. Typically within a couple of hours, we will have contacted the relevant Expert and sent back an answer to resolve the difficulty enabling the Learner to proceed.
Learners can log in to our Support Ticket System (you only have to log in once) to submit their questions to a Tutor. Typically, you’ll receive a considered response within 2 hours. It may take a little longer if you ask us a really difficult one. But we will find a suitable expert and get you an answer.
Access Support Tickets from the Menu Bar at the top of the screen for our website (www.degrandson.com) and the LMS (www.degrandsonLMS.com).
Yes, we do. In addition to our 24/7 service by email, we also have a messaging service on our website, which our customers use mainly for questions about course content, pricing, and discounts.
We include a Quiz at the end of each Lesson to provide you, the Learner, with feedback as to whether you’ve captured the essential points of the Lesson.
If you fail, we do not want you repeatedly taking the Quiz until you Pass (as has happened previously), which gains you nothing.
Instead, we want you to repeat the Lesson. And so, you are not allowed to repeat Quizzes.
Our e-Training Courses deliver real-time interactive content in a secure web-based environment. Furthermore, it’s specifically tailored to meet the needs of individual learners and organisations of varying sizes.
You take the Lessons at dates and times of your own choosing. The Lessons are availabke 24/7. The only limitation is that Courses must be completed witghin 6 months.
deGRANDSON courses are structured to engage and maintain learner interest. Additionally, our e-Training approach is focused on modern methods of adult education.
Every screen is narrated to reinforce, and add detail to, the information presented.
Courses make use of on-screen display of the full audio narration. This, however, is optional.
We also make use of flowcharts and diagrams to enhance the visual experience.
Each course is delivered in three modules focused on the following:
Said modules are further divided into a number of lessons lasting 15 – 20 minutes each.
All courses have their own series of support documents, flowcharts, and diagrams. They can then be printed or saved to your own device for later reference or further searching.
At the end of each lesson, answers to frequently asked questions are provided so that learners may benefit from the experience of other learners.
To complete each lesson, there is a quiz to enable the learner to check the extent and depth of their learning.
If incorrect or inadequate answers were given, automatic remediation takes the learner back to the areas of difficulty. An option to repeat the lesson is also available.
Finally, at the end of each of the three modules (sets of lessons), an online examination of 40 to 60 minutes will be given.
Upon successful completion of all three module examinations, the auditor’s course certificate is going to be made immediately available via the LMS.
Students can leave a lesson at any time and subsequently resume where they left off.
Continuation of the lesson can be done on a different day, a different location or a different device. Through these, the learner is provided with a true 24/7 learning experience.
Some of our competitors offer nothing but talking heads (filmed lectures) or hour-after-hour of video. deGRANDSON does not do the same. Instead, We provide our Learners with a combination of:
While e-Training offers several advantages, it can also come with a few disadvantages like the following:
To enroll in an online ISO course, you would need to go through the following steps:
Click here to view Flowchart
You can learn more about the enrollment process as well as what happens after you have completed the course on the flowchart above.
A: Check your email (incl. the junk folder) for the instructions. Follow the instructions, and then when you log in after enrolling in a Course (that is, at https://degrandson.inquisiqlms.com/), you will be taken directly to the My Dashboard view. There you will see the Modules of your Course listed. Starting with the first module (usually Module 0), select the ‘Go’ button to begin.
B: If you did not receive email instructions, it means you did not complete the enrollment process. Using the computer used to purchase the Course, go to www.degrandson.com and roll down to the footer of the page. There, select ‘My Account’, which will take you to the enrollment section. Now enter the name and email address of the Learner and press ‘Submit’. Email instructions will be automatically sent to the Learner, who should then proceed as in A above.
There is no Course Schedule. Our Courses are available 24/7 (on-demand) and are self-paced.
That means you can start a Course whenever you wish and continue to take the Lessons at times and places that suit your schedule. If you have access to an internet browser you have access to your Course.
Note also that we provide 24/7 Tutor Support and so you will never be ‘stuck’ in a Lesson.
deGRANDSON Global’s Learning Management System (LMS) is a service we buy-in from Acendre/Inquisiq to deliver our ISO courses on high-speed, high-capacity servers.
Registration, lessons, and exams are all facilitated via the LMS. Follow in-screen instructions to enroll in an ISO course and head to the appropriate LMS.
Answer: You can pay with a Debit Card or a Credit Card.
Paying to enroll in an ISO course is done through our PayPal or our Stripe merchant’s account – you choose.
By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-ups blocked. You can also decide to allow pop-ups.
For Desktop PCs: To turn pop-ups off…
Note 1: Alternatively, you can leave the pop-up blocker active but allow pop-ups from our URL, namely, https://degrandson.inquisiqr4.com.
Note 2: Similar instructions can be found in Google Chrome Help for Android devices, iPhones and iPads.
While it is not possible with our current technology to download complete modules, access to the LMS with poor broadband (often 1 Mb or so) should not be a problem. Try it. And remember that our Lessons have ‘full resume’ that means that, should you lose connection, you can pick up exactly where the lesson stopped when you went offline.
I think you’ll have no difficulty taking lessons, including quizzes, on the train.
However, when taking exams, make sure you have good stable broadband connection (5Mb or better).
At the end of each module of study (typically, three modules per course), you will have an exam of between 20 and 90 minutes duration. This will depend on the standard and on the scope of certification concerned.
All ISO certification examinations are of the ‘open book’ type. You may keep a copy of the standard with you during the exam. You may also use any notes or reference books you may have.
All answers are submitted on-screen in response to multiple-choice, matching, true-false and similar types of questions.
Yes, our ISO Certification Exam is free of charge. The cost of taking the ISO certification examination is already covered when you enroll in any of our ISO auditor courses. Therefore, you don’t need to pay any additional fees.
If you have to, you can even take an exam a second time without incurring additional costs.
Moreover, you can take the exams at your desk. There is no need to travel to an examination center.
When you open an Examination an attempt is recorded whether you take the Exam or not. Just opening the Lesson is enough. So, don’t open an Examination unless you are prepared to complete it.
There are two reasons this happens and both have to do with your connection to the internet.
The first possibility is that you’re using a company network to access the internet and the security settings chosen by your IT colleagues are interfering with your ability to transmit data. You have three options:
The second possibility is that you have a slow or a poor-quality internet connection. A slow connection between your computer and our LMS is usually caused by broadband contention, that is, a large number of people on the internet in your locality. A poor-quality connection is one where the connection is dropping out (may only be for some microseconds) due to the low-grade equipment being used by your ISP. Even the fastest internet services can have this problem.
If this is a repeated problem you have two options:
That said, it is most unlikely that your work is lost. Most likely your Result is captured in the Results Database but the Exam Lesson has failed to change the status to ‘Completed’. Contact us through a Support Ticket and we’ll make the necessary adjustments to your record and My Account.
No. You don’t need to go to a designated testing center to take the ISO certification examination.
The entire Course from registration to lessons to exams and certifications — is done online. This is so the learner can learn at their own pace.
All of these are facilitated via deGRANDSON Global’s learning management system.
Once you’ve completed the lessons and passed the examination, your Certificate will be emailed to you. The Certificate is available via the QR Code or at certificate.degrandson.com for you to download and print or save.
As a holder of a deGRANDSON Global Certificate, you can…
Yes. You may print as many copies of your training certificate as you wish.
Training Certificates are available indefinitely via the QR Code on your Certificate or by using the link shown on the email confirming the issue of your Certificate.
We place no time limit on the validity of our certificates.
Your competency as an auditor will not be proven by a certificate alone. However, auditing is a practical skill that you can only continue to be competent at if you keep practicing.
With that said, you will need to retrain and be recertified when ISO standards are revised or reissued. Because of this, you need to stay tuned for developments to ensure that your ISO training certifications are always up-to-date.
IRCA is a well-respected organization that accredits auditor training courses delivered by private companies. As such, they have no direct control over the standards of courses delivered.
Our courses, being ISO 21001, ISO 29993, and ISO 29994 certified, provide an independent audit of our entire operation – course development, course delivery, course evaluation, customer/learner satisfaction, and so on.
See also Why ISO 21001 and not ISO 17024 or EXEMPLAR or IRCA Approvals?
Well, then you are going to go to IRCA (the commercial wing of CQI), take their course, and be put on the IRCA Register (which has been irrelevant since 2011 – see ISO 9011 regarding competence requirements). You will have to pay an additional annual fee, and be retrained every three years (more money). And for what? Our Certificates do not have an expiry date. We are cheaper and, we believe, we offer superior accredited training. Your choice!
Yes. Our ISO 21001 certification is shown on every Certificate issued as a prominent logo. See Our Accreditation for details and an example Certificate.
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