We got you.
We’ve gathered some of the most frequently asked questions from our current customers and interested learners. We then compiled them in handy cheat sheets for your quick reference.
Check them out below.
No. The Lead Auditor Course is the traditional training for Certification Body Auditors. In contrast, Lead Implementer Courses focus on implementing and maintaining management systems.
Both are at the same level in terms of auditor training. You can compare course content by visiting the product pages for each course.
Start by consulting your manager or colleagues. Still unsure? Try our Free Lesson—it guides you in choosing a standard and defining the scope of your certification.
Still stuck? Email us at [email protected] for advice.
What do deGRANDSON’s courses have to offer?
You take the Lessons at dates and times of your own choosing. The Lessons are availabke 24/7. The only limitation is that Courses must be completed witghin 6 months.
deGRANDSON courses are structured to engage and maintain learner interest. Additionally, our e-Training approach is focused on modern methods of adult education.
Every screen is narrated to reinforce, and add detail to, the information presented.
Courses make use of on-screen display of the full audio narration. This, however, is optional.
We also make use of flowcharts and diagrams to enhance the visual experience.
Each course is delivered in three modules focused on the following:
Said modules are further divided into a number of lessons lasting 15 – 20 minutes each.
All courses have their own series of support documents, flowcharts, and diagrams. They can then be printed or saved to your own device for later reference or further searching.
At the end of each lesson, answers to frequently asked questions are provided so that learners may benefit from the experience of other learners.
To complete each lesson, there is a quiz to enable the learner to check the extent and depth of their learning.
If incorrect or inadequate answers were given, automatic remediation takes the learner back to the areas of difficulty. An option to repeat the lesson is also available.
Finally, at the end of each of the three modules (sets of lessons), an online examination of 40 to 60 minutes will be given.
Upon successful completion of all three module examinations, the auditor’s course certificate is going to be made immediately available via the LMS.
Students can leave a lesson at any time and subsequently resume where they left off.
Continuation of the lesson can be done on a different day, a different location or a different device. Through these, the learner is provided with a true 24/7 learning experience.
deGRANDSON Global’s ISO courses are delivered via e-training with the help of our Learning Management System. You can choose which browser or device you want to use for learning as well as when and where you want to do it.
And with our Full Resume feature, you can end a session mid-lesson (for example, while using your work PC). After this, you can restart the lesson from where you left off — even from a different device. Nice one, yes?
Our e-Training Courses deliver real-time interactive content in a secure web-based environment. Furthermore, it’s specifically tailored to meet the needs of individual learners and organisations of varying sizes.
While e-Training offers several advantages, it can also come with a few disadvantages like the following:
deGRANDSON Global’s Learning Management System (LMS) is a service we buy-in from Acendre/Inquisiq to deliver our ISO courses on high-speed, high-capacity servers.
Registration, lessons, and exams are all facilitated via the LMS. Follow in-screen instructions to enroll in an ISO course and head to the appropriate LMS.
Some of our competitors offer nothing but talking heads (filmed lectures) or hour-after-hour of video. So, why doesn’t deGRANDSON do the same?
Simple. Because they don’t work. Fine if all you want is a Certificate of Completion, which we all know is useless. Strictly one-way communication with no engagement of the Learner.
If you want to pass Exams and be a Certified ISO Auditor you need e-Learning, which is our offering. We provide our Learners with a combination of …
Lessons range from 15 minutes to 1 hour, typically 20–30 minutes.
Each lesson includes a resume feature, so you can pause and return to where you left off at any time.
Certain levels of education and work experience are recommended but not mandatory.
We outline these in our free Introductory Course, e-Training with deGRANDSON Global. You don’t need to provide evidence of qualifications, but they can make the learning easier.
Qualifications: Vary by course grade
Recognition of Prior Learning: Even if formal education is lacking, relevant work experience may be sufficient
Work Experience: Managerial experience is recommended for higher-level grades
To get the full details, open the e-Training with deGRANDSON Global course and follow the Try It Now instructions.
To enroll in an online ISO course, you would need to go through the following steps:
choose your preferred grade and scope;
evaluate your skills;
submit the filled out application form
pay the course fee
Click here to view the Flowchart
You can learn more about the enrollment process as well as what happens after you have completed the course on the flowchart above.
There is no Course Schedule. Our Courses are available 24/7 (on-demand) and are self-paced.
That means you can start a Course whenever you wish and continue to take the Lessons at times and places that suit your schedule. If you have access to an internet browser you have access to your Course.
Note also that we provide 24/7 Tutor Support and so you will never be ‘stuck’ in a Lesson.
Answer: You can pay with a Debit Card or a Credit Card.
Paying to enroll in an ISO course is done through our PayPal or our Stripe merchant’s account – you choose.
View screens of the entire process at this link: Payment with Debit or Credit Card.
The payment procedure is identical for all payments as far as step 6.
Please contact info@degrandson.com if you have any difficulties.
No problem.
During the sequence to pay via PayPal, you will be offered the chance to pay for your chosen ISO course with a debit or credit card.
This occurs at the point where you are asked to log in to PayPal or create a new account. Ignore this and choose the Debit/Credit Card option.
The sequence of screens is shown here.
If you are located in the Euro Zone, then yes, you can pay directly to our account with a SEPA transfer. Where available, the SEPA option is given as one of the payment options on the Cart Page.
However, there are many ways you can pay, namely,
The screen sequence for Debit/Credit Card payment can be found here.
A: Check your email (incl. the junk folder) for the instructions. Follow the instructions, and then when you log in after enrolling in a Course (that is, at https://degrandson.inquisiqlms.com/), you will be taken directly to the My Dashboard view. There you will see the Modules of your Course listed. Starting with the first module (usually Module 0), select the ‘Go’ button to begin.
B: If you did not receive email instructions, it means you did not complete the enrollment process. Using the computer used to purchase the Course, go to www.degrandson.com and roll down to the footer of the page. There, select ‘My Account’, which will take you to the enrollment section. Now enter the name and email address of the Learner and press ‘Submit’. Email instructions will be automatically sent to the Learner, who should then proceed as in A above.
This usually happens when the person purchasing the course is not the intended learner, and the second part of the payment-enrollment process hasn’t been completed.
The full process is explained in the Getting Started video on the Cart page.
After watching the video, return to www.degrandson.com using the same computer used to purchase the course. Then, select My Account (link in the footer) and complete the enrollment process.
It couldn’t be easier. On the Cart screen, during the purchase process, you’ll be offered a choice of payment options. One of these is Installment Payment.
Enter your debit or credit card details
Review the information to understand how this option works
Confirm your selection—and you’re done
The message typically received with payment failure is:
Stripe SCA authentication failed. Reason: The provided source has failed authentication.
This is due to Strong Customer Authentication (SCA), which applies to card purchases in the EU, EFTA, and the UK. It sometimes requires further verification at checkout, such as:
If the authentication fails at this stage, the payment is denied.
Solutions:
For more on SCA, see: seon.io/resources/dictionary/sca
Payments—especially through PayPal—can be rejected due to an erroneous spoofing check during order entry. This is a false positive, and we are working to have this removed. We apologise for the inconvenience.
Workaround: Use the alternative Stripe payment option instead.
To enroll in these courses, you must either:
For Internal Auditor level, the free pre-test is Course 004X.
For Lead Auditor level, it’s Course 006X.
If you’re seeing a blank pop-up, it usually means you’re a new customer who hasn’t completed the required pre-test.
The PayPal window opens in a new browser tab and may be blocked by your browser’s pop-up settings.
Solution: Enable pop-ups in your browser to proceed.
Minimum Requirements:
Desktop, laptop, or tablet
1 GB RAM
500 MHz processor
250 MB hard drive space
Windows 8, Linux (Ubuntu), or macOS 10
Chrome, Edge, Firefox, or similar
Adobe Reader (free)
Internet: Download speed 2 Mbps, Upload speed 1 Mbps
Recommended Setup:
Desktop, laptop, tablet, or iPad
1 GB RAM
1.00 GHz processor
1 GB hard drive space
Windows 10 or 11, Linux (Ubuntu), or macOS 15
Chrome, Edge, Firefox, or similar
Adobe Reader (free)
Internet: Download 20 Mbps, Upload 5 Mbps
It is likely that pop-up windows are being blocked. And you are probably using the Google Chrome browser.
By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-ups blocked. You can also decide to allow pop-ups.
For Desktop PCs: To turn pop-ups off…
On your computer, open Chrome.
At the top right, click More.
Click Settings.
At the bottom, click Show advanced settings.
Under “Privacy,” click Content settings.
Under “Pop-ups,” select the option: Allow all sites to show pop-ups
Note 1: Alternatively, you can leave the pop-up blocker active but allow pop-ups from our URL, namely, https://degrandson.inquisiqr4.com.
Note 2: Similar instructions can be found in Google Chrome Help for Android devices, iPhones and iPads.
While it is not possible with our current technology to download complete modules, access to the LMS with poor broadband (often 1 Mb or so) should not be a problem. Try it. And remember that our Lessons have ‘full resume’ that means that, should you lose connection, you can pick up exactly where the lesson stopped when you went offline.
I think you’ll have no difficulty taking lessons, including quizzes, on the train.
However, when taking exams, make sure you have good stable broadband connection (5Mb or better).
When you open an Examination an attempt is recorded whether you take the Exam or not. Just opening the Lesson is enough. So, don’t open an Examination unless you are prepared to complete it.
There are two reasons this happens and both have to do with your connection to the internet.
The first possibility is that you’re using a company network to access the internet and the security settings chosen by your IT colleagues are interfering with your ability to transmit data. You have three options:
The second possibility is that you have a slow or a poor-quality internet connection. A slow connection between your computer and our LMS is usually caused by broadband contention, that is, a large number of people on the internet in your locality. A poor-quality connection is one where the connection is dropping out (may only be for some microseconds) due to the low-grade equipment being used by your ISP. Even the fastest internet services can have this problem.
If this is a repeated problem, you have two options:
That said, it is most unlikely that your work is lost. Most likely your Result is captured in the Results Database but the Exam Lesson has failed to change the status to ‘Completed’. Contact us through a Support Ticket and we’ll make the necessary adjustments to your record and My Account.
Once you’ve completed the lessons and passed the examination, your Certificate will be emailed to you. The Certificate is available via the QR Code or at certificate.degrandson.com for you to download and print or save.
As a holder of a deGRANDSON Global Certificate, you can…
We place no time limit on the validity of our certificates.
Your competency as an auditor will not be proven by a certificate alone. However, auditing is a practical skill that you can only continue to be competent at if you keep practicing.
With that said, you will need to retrain and be recertified when ISO standards are revised or reissued. Because of this, you need to stay tuned for developments to ensure that your ISO training certifications are always up-to-date.
IRCA is a well-respected organization that accredits auditor training courses delivered by private companies. As such, they have no direct control over the standards of courses delivered.
Our courses, being ISO 21001, ISO 29993, and ISO 29994 certified, provide an independent audit of our entire operation – course development, course delivery, course evaluation, customer/learner satisfaction, and so on.
At the end of each module of study (typically, three modules per course), you will have an exam of between 20 and 90 minutes duration. This will depend on the standard and on the scope of certification concerned.
All ISO certification examinations are of the ‘open book’ type. You may keep a copy of the standard with you during the exam. You may also use any notes or reference books you may have.
All answers are submitted on-screen in response to multiple-choice, matching, true-false and similar types of questions.
Yes, our ISO Certification Exam is free of charge. The cost of taking the ISO certification examination is already covered when you enroll in any of our ISO auditor courses. Therefore, you don’t need to pay any additional fees.
If you have to, you can even take an exam a second time without incurring additional costs.
Moreover, you can take the exams at your desk. There is no need to travel to an examination center.
No. You don’t need to go to a designated testing center to take the ISO certification examination.
The entire Course from registration to lessons to exams and certifications — is done online. This is so the learner can learn at their own pace.
All of these are facilitated via deGRANDSON Global’s learning management system.
Well, then you are going to go to IRCA (the commercial wing of CQI), take their course, and be put on the IRCA Register (which has been irrelevant since 2011 – see ISO 9011 regarding competence requirements). You will have to pay an additional annual fee, and be retrained every three years (more money). And for what? Our Certificates do not have an expiry date. We are cheaper and, we believe, we offer superior accredited training. Your choice!
Yes. Our ISO 21001 certification is shown on every Certificate issued as a prominent logo. See Our Accreditation for details and an example Certificate.
Your training certificate from deGRANDSON Global will be advised to you by email less than 5 minutes after you’ve successfully completed the ISO course examinations.
Always download and save a copy of your Certificate.
Once you’ve completed the lessons and passed the examination, your Certificate will be emailed to you. The Certificate is available via the QR Code or at certificate.degrandson.com for you to download and print or save.
We place no time limit on the validity of our certificates.
Your competency as an auditor will not be proven by a certificate alone. However, auditing is a practical skill that you can only continue to be competent at if you keep practicing.
With that said, you will need to retrain and be recertified when ISO standards are revised or reissued. Because of this, you need to stay tuned for developments to ensure that your ISO training certifications are always up-to-date.
We include a Quiz at the end of each Lesson to provide you, the Learner, with feedback as to whether you’ve captured the essential points of the Lesson.
If you fail, we do not want you repeatedly taking the Quiz until you Pass (as has happened previously), which gains you nothing.
Instead, we want you to repeat the Lesson. And so, you are not allowed to repeat Quizzes.
Note: The Free ISO Standards Offer excludes ISO 31000 and IEC 31010.
When taking an ISO auditor program, we recommend that learners get a copy of the ISO standard relevant to the course they want to take.
We also offer FREE ISO standards from time to time to let interested learners get a feel of how we conduct our online training.
Certainly not! We respect the intellectual property rights of other people and other organisations.
Because of this, we do not approve of illegally distributing copies of their intellectual properties.
deGRANDSON Global’s free ISO standards are purchased from an authorised source. Moreover, all of the copies carry appropriate markings to confirm that they are legitimate.
Yes, you will be given a personal license for the copy. The ‘binding’ area on each page will also have your name as the legal licencee.
Not really. The free standards are based on their relevance to the specific course.
If you are studying an ISO 14001 course with a free standard offer, then you will receive ISO 14001:2015.
One of the greatest fears of new Learners is that they will get stuck. That is, get to a point in the Course where they don’t understand the point being made and are unable to proceed further.
This does not happen with a deGRANDSON Course.
We provide a 24/7 Tutor Support Service. All that’s required is to complete a Support Ticket (you’ll see a link at the top of every page) outlining the problem being encountered. Typically within a couple of hours, we will have contacted the relevant Expert and sent back an answer to resolve the difficulty enabling the Learner to proceed.
Learners can log in to our Support Ticket System (you only have to log in once) to submit their questions to a Tutor. Typically, you’ll receive a considered response within 2 hours. It may take a little longer if you ask us a really difficult one. But we will find a suitable expert and get you an answer.
Access Support Tickets from the Menu Bar at the top of the screen for our website (www.degrandson.com) and the LMS (www.degrandsonLMS.com).
Yes, we do. In addition to our 24/7 service by email, we also have a messaging service on our website, which our customers use mainly for questions about course content, pricing, and discounts.
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