Answer: It is likely that pop-up windows are being blocked. And you are probably using the Google Chrome browser.
By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-ups blocked. You can also decide to allow pop-ups.
For Desktop PCs: To turn pop-ups off…
- On your computer, open Chrome.
- At the top right, click More.
- Click Settings.
- At the bottom, click Show advanced settings.
- Under “Privacy,” click Content settings.
- Under “Pop-ups,” select the option: Allow all sites to show pop-ups
Note 1: Alternatively, you can leave the pop-up blocker active but allow pop-ups from our URL, namely, https://degrandson.inquisiqr4.com.
Note 2: Similar instructions can be found in Google Chrome Help for Android devices, iPhones and iPads.